At 469 Design, we believe in clear expectations and fair treatment. Because our services involve custom work, time-based labor, and third-party costs, refunds are governed by the terms below.

1. Scope of This Policy

This Refund Policy applies to all services, invoices, deposits, retainers, maintenance plans, and payments made to 469 Design. Refund eligibility is determined based on the project status, work performed, time invested, and costs incurred at the time a request is submitted.

Refunds are not automatic and are reviewed on a case-by-case basis in good faith.

2. Refund Eligibility

Full Refunds

A full refund may be considered only if no work has begun and no billable time, planning, design, development, setup, or scheduling has occurred.

Partial Refunds

Partial refunds may be considered if a project is canceled after work has begun but before all agreed deliverables are completed. Any approved refund will be reduced by:

• Time already worked, scheduled, or allocated
• Completed or partially completed deliverables
• Administrative, planning, or setup time
• Any non-refundable third-party costs

Non-Refundable Items

• Deposits once work has started
• Approved designs, revisions, or completed deliverables
• Maintenance or care plans once the coverage period begins or payment is received
• Unused retainers or prepaid hours once allocated or scheduled
• Third-party costs (including but not limited to hosting, domains, plugins, licenses, software, rush fees)
• Delays or project holds caused by missing client materials, approvals, or communication

3. Definition of Service Delivery

Services are considered delivered when files, links, access credentials, updates, documentation, code, or completed work are provided electronically, shared via email or project portal, or deployed live.

4. Refund Request Process

If you believe a refund may be appropriate, you must contact us in writing within 10 business days of the charge in question and include:

• Your name and invoice number
• Date of payment
• A clear explanation of the request

We may request additional information to evaluate the request. Failure to provide requested details may delay or prevent review.

5. Refund Method, Fees, & Processing

Approved refunds are issued to the original payment method when possible. Processing timelines depend on the payment provider and banking institutions.

Payment processing fees are non-refundable. Any credit or debit card processing fees (including the standard 3% processing fee added at checkout) are assessed by the payment processor and are the responsibility of the client. These fees are not retained by 469 Design and will be deducted from any refundable amount.

6. Billing Disputes & Chargebacks

A chargeback occurs when a client disputes a payment directly with their bank or card issuer. Chargebacks are separate from refund requests and may result in additional fees and administrative costs.

Clients agree to contact 469 Design first and allow a reasonable opportunity to resolve any billing concern before initiating a chargeback.

If a chargeback is initiated and we successfully dispute the claim, the client agrees to reimburse 469 Design for any chargeback fees, administrative time, and related costs incurred.

Additional details are outlined in our Chargeback & Dispute Policy.

7. Governing Law

This Refund Policy is governed by the laws of the State of Utah. Any disputes related to refunds or payments will be handled in accordance with Utah law.

8. Policy Updates

This policy may be updated periodically. The most current version will always be available on our website. Continued use of our services constitutes acceptance of the current policy.