Coverage & Scope
- Our refund policy covers the refunds by 469 Design and/or a website owned and managed by 469 Design, a creative digital agency in Utah.
- This policy does not have any application for companies which are not owned or controlled by 469 Design or for persons not employed or managed by 469 Design. This includes any third-party service and / or product providers bound by contract and also any third-party websites to which 469 Design’s website link.
Filing a Complaint
- At 469 Design, a creative digital agency in Utah, we take every project with the final product in sight. It is as much our responsibility as the clients. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand is where a refund should be considered.
- Our final aim is to come to a mutually acceptable solution. Even then, if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few minutes to write to us at firstname.lastname@example.org for a final dialogue, prior to requesting a refund.
- Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for refund
At 469 Design, a creative digital agency in Utah, every project is important to us and we make sure that we handle each project with the utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure, if the client is not satisfied with the results and chooses to go forward with the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website Web / Graphic design Delivery Time
- Full refund: In cases where the project has not been started or if the initial design style has not been submitted to customer for approval. The Full Refund policy will initiate after the upfront payment date and will take 180 Days to refund the amount.
- Partial refund: If there is a failure to deliver as per our agreed time schedule after the approval of the initial design style. The partial refund will be in proportion to the work completed.
- No refunds: If the project has initial approval and designer is waiting on client for information. Or if website is completed and uploaded on the server.
Applicability of the Delivery Policy NOTE: 469 Design’s delivery commitment is subject to:
- A project is not taken to be void unless the agreed upon payments are clear.
- Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to 469 Design.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, 469 Design is not liable to follow its delivery or refund commitments.
- There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
469 Design’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. 469 Design is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to 469 Design in writing.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card. And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project, i.e. refund by check or refund by credit card.
469 Design may, at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of 469 Design website after any such amendments automatically implies your acceptance of the same thereof.
Contacting Us Regarding Our Refund Policy
If you have queries or suggestions regarding our refund policies kindly e–mail us at email@example.com